Bills Micro-Credit suspends officers over viral altercation with customer

Bills Micro-Credit Limited says it has suspended the field officers seen in a viral video showing a confrontation with a woman carrying a baby, and has referred the matter to the police.

The company said the officers have been handed over to the Ghana Police Service to assist with investigations, following a directive from its board.

In its latest update, management said the suspension would remain in place while inquiries into the incident continue.

The case gained public attention after a video circulated on social media showing an altercation between some of the company’s officers and a woman holding a baby.

In an earlier statement, the company said it viewed the matter seriously and was working to determine exactly what had happened.

According to Bills Micro-Credit, the video appears to show the woman attempting to retrieve a mobile phone from one of the officers while carrying the child, after which she fell.

The company said its board has also made contact with the customer involved and would continue to engage with her as the process unfolds.

Management said it remains committed to professionalism and accountability and would cooperate fully with law enforcement authorities.

It added that further updates would be issued as investigations progress.